Frequently Asked Questions

What is HeyOrca?

HeyOrca is a social media planning & collaboration tool for social media teams to work closely with their entire team and any external stakeholders. The HeyOrca platform makes drafting, approving, scheduling, and publishing social media posts a snap!

What makes HeyOrca different than other social media management platforms?

HeyOrca was designed for social media teams who rely on collaboration & approvals to streamline the content development process. Rather than use spreadsheets or lengthy email chains to share content, users can easily share posts within their team and with their stakeholders so that everyone is on the same page!

Is HeyOrca only for agencies?

Nope! While HeyOrca was built with agencies in mind, is also used by brands, SMBs, large organizations, and nonprofits that require internal or external approvals, as well as freelancers.

Which social media platforms does HeyOrca support?

For publishing, we can push posts out to Twitter, Facebook and LinkedIn. However, for approvals you can use HeyOrca to mock up posts in native formats for various other social networks including: Instagram*, Google+, Pinterest, and more.

* While we can’t publish directly to Instagram because of their strict API policies, we can mock up posts as they will appear on Instagram and send notifications in order for you to publish natively. Visit our knowledge base to learn how to set up notifications on either mobile or email.

Is there a limit to the number of social media accounts you can register?

None. All plans include the registration of unlimited social profiles – the sky’s the limit!

Can I group related social media accounts?

Absolutely! Social media accounts can be grouped and assigned to different teams, whose members can be given different roles & permissions.

Is it easy to give HeyOrca access to stakeholders for approvals?

About as easy as it can get. Once a stakeholder is registered as an External user to HeyOrca, you can choose which posts you want them to look at and generate a custom shareable link. They click the link, and have access to those posts to review and approve!

Is there a limit to how many users can we assign to a team?

Nope! There are no limits on the number of Internal or External users that you can set up in your HeyOrca account or assign to a team.

Can I see all of my clients’ posts together in one view?

For organizational purposes and to avoid confusion, every single client you onboard would have their own unique space & calendar. However, switching between your various clients is a snap.

Can I export posts to an Excel spreadsheet?

Absolutely you can. Each post row in the spreadsheet will include the copy, media file, and any attachment. Learn how to export to Excel here.

What kind of support and training is included as a HeyOrca user?

We provide dedicated support via our in-app chat as well as email! We love collaborating with and helping our customers. We’re also happy to provide training sessions as required.

What forms of payment do you accept?

We accept credit card payments from Visa, MasterCard, and American Express.

What can I expect when I sign up for a demo?

Our demo is 30 minutes long and will be conducted by a member of our customer experience team over screenshare. They will showcase how HeyOrca can optimize your social media workflow and answer any other questions you have.

My question isn’t answered here. Is there another place to look?

Absolutely! Check out our Knowledge Base for plenty of tips and tricks for using HeyOrca or contact us at support@heyorca.com for any other inquiries.

What’s your favorite type of whale?

We’ll never tell 😉

Ready to try HeyOrca? Request a demo and a member of our dedicated customer experience team will be in touch!