How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Can I use HeyOrca Reports if I manage multiple clients?
Yes, HeyOrca Reports is perfect for social media agencies and teams that manage multiple clients. With HeyOrca, each of your clients will get their own reporting and analytics dashboard, so you can keep your clients’ data (and social media content) separate.
Can I filter paid and organic metrics with HeyOrca Reports?
HeyOrca Reports does show select paid and organic breakdowns available through platform APIs. For example, you can use HeyOrca Reports to filter paid and organic Instagram account engagement, LinkedIn audience growth, and Facebook impressions and page likes.
Which plan should I choose if I want advanced social media reports?
HeyOrca’s Pro plan is the best choice for social media teams and agencies that need advanced reports, including Facebook and Instagram competitor reports, custom cross-channel reports, Instagram demographics reports, automated reports, and more. For more help picking the perfect plan, book a personalized tour.
Is HeyOrca’s free plan actually free?
Yes, HeyOrca’s free plan is *actually* free and there’s no credit card required.
How do I access HeyOrca’s free plan?
To access HeyOrca’s free plan, click the “Get started” button above. After filling out a few fields in the sign up form, you’ll be brought into the HeyOrca app where you can start connecting your social accounts, building out your social media content calendar, and scheduling your content.
Note: all free plan users get two weeks of free access to our Pro plan first (ie, unlimited posts, users, and more - yay!). After two weeks, your account will seamlessly transition back to the free plan features.
Does every HeyOrca plan include a shareable calendar link?
Yes, HeyOrca Basic, Standard, and Pro plans include a shareable calendar. Simply send your client or stakeholder the unique link so they can preview, approve, and leave feedback on your posts without logging in.