How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Â Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ETFriday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
What makes HeyOrca different from other social media management platforms?
HeyOrca was designed for social media teams and agencies who rely on collaboration & approvals to streamline their content development process.
Rather than using spreadsheets or lengthy email chains to share content, users can easily share posts within their team and with their clients so that everyone is on the same page! 🤝
What is a calendar and what does it include?
A calendar is a way of organizing the clients or brands that you manage. You can easily collaborate on content for a client and see all their content on one calendar. Each calendar comes with unlimited users and up to 10 social accounts.  Users include your team members and clients.
How will my client access HeyOrca?
Depending on what role the client will have in collaborating on content, they can be assigned different roles.
Most clients are assigned the role of External Stakeholder. Â This role means that they do not need to login to HeyOrca, they receive minimal email notifications, they can approve/reject posts, and they can leave comments on posts.
External Stakeholders can only see content that has been shared to them in a shareable link and are not able to see other client calendars.
This means that you can limit them to only see content that is ready to be viewed and approved.
What social networks does HeyOrca publish to?
HeyOrca publishes directly to Facebook, TikTok, Twitter, Instagram, LinkedIn, Google My Business, & Pinterest
Does HeyOrca provide social media reports/analytics?
We do đź“Š! currently you can track:
- Follower/audience growth
- Impressions
- Engagements
- Top Posts (you can filter these by various metrics)
- Competitor Reports
- Date Range Comparison
- Cross Channel Reports
- and more...
Before your trial ends, you can upgrade at any time in HeyOrca. Â If you have any questions about pricing or upgrading your account, please reach out to support@heyorca.com!
How does the trial work?
There is no time limit! You can try HeyOrca until you hit the 30 total post limit! If you decide not to move forward with a paid account, there is no charge and your account. You can always come back and pick up where you left off by signing into your trial account or subscribing!
Send us a message at CustomerCare@HeyOrca.com if you have any questions about your trial.