How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
What social media platforms can I schedule content to?
You can use HeyOrca to schedule and auto-publish social media posts to Instagram, Facebook, TikTok, LinkedIn, X (Twitter), YouTube, Pinterest, Threads, and Google Business Profile. Direct publishing for Bluesky is coming soon. To schedule content for other social media platforms, including Facebook Groups, connect a placeholder account in HeyOrca. We’ll send you a notification via mobile app or email when it’s time to manually publish your post.
Can I use HeyOrca to add trending audio to my posts?
Due to API limitations, social media schedulers like HeyOrca are unable to support trending audio for posts set to auto-publish. To add trending audio to your post, we recommend scheduling your post in HeyOrca and setting its publishing details to Notification. Then add a publishing note to indicate the audio you wish you use. We’ll send you a notification when it’s time to set your post live, at which point you can publish the post manually with the trending audio.
Can I use HeyOrca to tag other accounts in my posts?
Yes! When you schedule your social media posts in HeyOrca, you can tag Facebook Business Pages, X (Twitter) handles, Instagram handles, TikTok handles, and LinkedIn Company Pages and member profiles. HeyOrca supports other tags too, including Instagram product tags, Instagram location tags, Facebook location tags, and LinkedIn location tags.
What types of messages can I view and respond to using HeyOrca’s community management tools?
HeyOrca’s community management suite supports comments, direct messages, and mentions on Instagram and Facebook; comments and mentions on LinkedIn; and comments on TikTok.
Can I filter and sort messages with HeyOrca’s social inbox?
Yes! With HeyOrca’s Social Inbox, you can view all messages across your connected accounts or narrow it down to specific message types and platforms. You can also sort your social inbox to show messages from newest to oldest or oldest to newest, and you can filter your social inbox to see messages you’ve already resolved.
What HeyOrca plan comes with community management tools?
HeyOrca’s community management suite is available on our Pro plan. To compare HeyOrca pricing plans, please visit the HeyOrca pricing page.