How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ETFriday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
How many social media accounts are included in HeyOrca?
Each calendar comes with up to 10 social media accounts. Additional social media accounts beyond 10, are $10 each.
How many users are included in HeyOrca?
Each calendar comes with unlimited users! Yup, we believe that better collaboration shouldn't cost more!
I have __ number of clients. How many HeyOrca calendars do I need?
Most users have 1 calendar per client that they manage. That being said, you can schedule content for multiple clients in one calendar, however your clients may be able to see each others’ content. If you need help figuring out how many calendars you will need, please reach out to support@heyorca.com
Can I upgrade or downgrade my plan at any time?
Yes, and there’s no penalty. You can add or remove calendars at any time. Reach out to support@heyorca.com to upgrade or downgrade your account.
Do I have to pay annually?
No, you can pay monthly. However, if you pay annually you can get a discount of 15% off the entire year.
What is your cancellation policy?
For companies that pay monthly, you must cancel before your next payment is due. Monthly users are charged once a month of the same day of the month.For companies that pay annually, you must cancel before your account is up for renewal. Annual subscriptions are charged once a year. Our Account Manager will reach out to you before your account is renewed for another year.