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Product Updates
Manage Facebook DMs from one place
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Manage Facebook DMs from one place

Product Updates
December 7, 2023
Manage Facebook DMs from HeyOrca's Social Inbox

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Managing Facebook DMs is an essential part of building an engaged community. Responding to messages can make your audience feel valued, boost your all-important engagement rate, and reveal consumer insights that you wouldn't have otherwise discovered. But it can also take up a lot of time. 

As a social media manager, you don't want to miss out on valuable interactions, but you also can't afford to spend all day glued to your social media apps, juggling DMs for multiple clients or profiles. (And you shouldn't have to!)

That's why we're excited to announce our new feature: HeyOrca Facebook DMs

What are HeyOrca Facebook DMs? 

This feature allows Pro users to manage Facebook messages within the HeyOrca Social Inbox. You'll be able to see all incoming direct messages alongside comments and mentions. HeyOrca's Facebook DMs feature lets you respond, resolve, and engage – all from one place. 

5 reasons to use HeyOrca Facebook DMs

HeyOrca's Facebook DMs feature empowers social teams and agencies to:

1. Leverage a centralized inbox. Manage all messages in one place. And use the Bulk Actions feature to action multiple messages at once.
2. Reduce response times. Use our built-in AI Reply Suggestions feature to beat writer's block and respond faster.
3. Save time. Engage with your audience without switching between multiple apps or devices.
4. Create community. Build authentic relationships with your audience and your clients' audiences.
5. Boost brand voice. Send GIFs and emojis to add personality to your responses.

HeyOrca makes social media management convenient and collaborative. And our Facebook DMs feature is no exception. It not only enhances your workflow, but it also helps you provide top-notch service to your clients so you can become the go-to agency for social media management. For agencies and social teams that want to save time and elevate user experience, this feature is a game-changer. 

How to use HeyOrca Facebook DMs

Getting started is a breeze:

1. Make sure you have the right permissions. HeyOrca Facebook DMs is available for HeyOrca Pro users. You'll also need a Facebook Business account.
2. Connect your accountsLink your Facebook profile to HeyOrca.
3. Navigate to your centralized inbox. Click on the Social Inbox tab in HeyOrca to view all your messages in one place.

The Social Inbox icon in the HeyOrca Calendar.
The HeyOrca Social Inbox icon.

4. Select Direct Messages for your Facebook profile.

Select Direct Messages under Facebook Messages in the Social Inbox.
The Social Inbox menu options include Comments, Mentions, and Direct Messages.

5. When someone sends you a direct message, you'll see a Facebook Messenger icon beside their profile.

A message in the Social Inbox will show a Facebook Messenger icon to indicate that the message is a Facebook DM.
A Facebook Messenger icon indicates that a message is a Facebook DM.

6. Hit Reply to open the reply box.

Hit Reply to open the reply box text field and type a response.
The reply box allows you to type your response, and add GIFs and emojis.

7. To save time crafting a response, click on an AI suggestion. Or hit the Refresh icon to generate new AI responses.

AI-generated reply suggestions appear underneath the reply box.
AI Reply Suggestions show up underneath the reply box.

8. When you're finished responding, hit Resolve to mark the message as complete.

The Resolve button will mark a message as complete.
The Resolve button appears in the upper right corner of the message.

9. If you want to view resolved messages, select the Show Resolved Messages filter.

A toggle icon turns the Show Resolved Messages filter on and off.
The Show Resolved Messages filter.

10. To manage your messages in bulk, navigate to box on the left-hand side, and select the Bulk Actions menu.

The Bulk Actions drop-down menu shows four options: Resolve, Unresolve, Hide, and Unhide.
The Bulk Actions drop-down menu.


HeyOrca's new Facebook DMs feature enables social teams to manage all Facebook messages from one place. We can't wait to see how this feature helps you save time, grow your community, and take back your day! If you have any feedback or are interested in this feature, please send us a message at and someone from the pod will be in touch.

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