How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Will HeyOrca allow me to customize the look of my Instagram Bio Link?
Yes, HeyOrca will help you create an Instagram link-in-bio landing page that reflects your brand. You can customize the landing page background colour, CTA destination and button colours, and choose whether the first image is enlarged.
Does HeyOrca’s Instagram Bio Link tool include click tracking?
Yes, Instagram Bio Link Click Tracking is available on all HeyOrca plans. This tool will help you measure the success of your Instagram strategy by tracking clicks across your linked posts and CTA buttons.
Can HeyOrca’s Bio Link tool be used across other apps, like TikTok, or just Instagram?
You can share your HeyOrca Bio Link anywhere, including in your TikTok bio; however, the links on the landing page will be associated with posts published to Instagram. If you’re cross-posting your Instagram content to other platforms, sharing your HeyOrca Bio Link on those platforms can be an effective part of your social media strategy.
Which social media platforms does HeyOrca’s Brand Monitoring Report support?
Your HeyOrca Brand Monitoring Report is compatible with Facebook, Instagram, LinkedIn, and TikTok.
Does my brand need to be tagged in a post for it to appear in the Brand Monitoring Report?
Yes, for a post to appear in your Brand Monitoring Report, your brand needs to be @mentioned in the post. To see posts for specific campaigns or themes, you can apply keywords to your report to filter results.
Are there other social media reporting tools in HeyOrca?
Yes! In addition to the Brand Monitoring Report, HeyOrca supports custom reports, Facebook and Instagram competitor reports, Instagram demographics reports, LinkedIn company and personal reports, and more. To learn more about HeyOrca's reporting tools, check out our reporting page or our pricing page.