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Built for social
media community
management

Ready to turn your audience into an engaged community? Your HeyOrca Social Inbox makes it easy to manage messages and create brand advocates.

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Book a personalized tour
A HeyOrca social media inbox shows Instagram direct messages and comments overlayed by a light pink Instagram direct message conversation depicting responses to a direct message. The graphic is overlayed by white Instagram, Facebook, TikTok, and LinkedIn logos on a pink background.
Holly V. smiles in her headshot. The photo is emphasized by a bright pink drop-shadow.

“The HeyOrca inbox is a critical tool for our team's social media management for multiple clients. With its clean, intuitive interface (I keep it open in a browser tab all day for easy access), it's a central feed for @mentions and direct messages, so we can engage right there within the platform. The inbox helps us stay organized (including seamless transition when a colleague has to step in and take over community management) and is key for efficient, timely engagement for our clients.”

Suzanne B.

Senior Communications Strategist at Oyster Creative Co.

Manage your social media
communities all in one place

HeyOrca’s social inbox supports Instagram, Facebook, TikTok, and LinkedIn.
(Our scheduling and reporting tools support even more social media platforms!)

Get client-specific social media
inboxes (and so much more)

Use HeyOrca’s advanced community management suite to connect with your
community and collaborate more efficiently.

HeyOrca's social media inbox shows a list that reads, "Facebook Messages, Instagram Messages, LinkedIn Messages, TikTok messages." "Facebook Messages" is expanded showing blue checkboxes to filter Facebook comments, mentions, and direct messages.
Keep your clients' social media
communities separate
Who wants happier clients? (You do!) With HeyOrca, each of your clients or brands will get their own separate social media inbox – so you don’t have to worry about replying from the wrong account.
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To stay even more organized, you can filter each inbox by social media network and message type.
Respond faster with
AI reply suggestions
The cure for writer’s block! HeyOrca’s built-in AI reply generator will suggest responses to your community’s comments. And because of our AI brand voice tool (coming soon), the responses will sound more like you!

Edit each response before hitting the “send” button. Or write your response from scratch!
HeyOrca Social Inbox shows an Instagram comment on a food truck's post that says, "I need you at my next event" overlaid by a text box that says, "AI Reply Suggestions."
HeyOrca Community Management tool shows a social media inbox featuring two Instagram posts overlaid by a drop-down box called "Bulk Actions" with options to resolve, unresolve, hide, and unhide messages.
Stay on top of your busy
inbox with bulk actions
Managing an active social media community? Congrats! Maximize your efficiency with bulk actions. Use HeyOrca to resolve, unresolve, hide and unhide messages in batches.
Preview comments right
from your social inbox
Need more context before you respond to your community members? With HeyOrca, you can expand the post preview to view all the comments associated with the post.

Want to view the post natively? We make it easy to do that too. Simply click the post to open it on its native social media platform.
HeyOrca Community Management tool shows a social media inbox with an expanded preview of an Instagram post showing the post's caption, image, and associated Instagram comments alongside a link to view the post natively on Instagram.

[heyorca-users-count] social nedia marketers
use HeyOrca to connect with their communities

Social media report depicting a colourful line graph overlayed with three buttons: "Summarize report," "Filter report," and "Email report."
Testimonial text......
The manager of HeyOrca's top-rated customer care team smiles in a white HeyOrca sweater. Her photo appears in a bubble icon with a pink drop-shadow.

Get personalized support from the HeyOrca experts

Every HeyOrca plan comes with top-rated customer care. You can reach our friendly support team via live chat or email. We respond within 4 minutes during our regular hours.

Need to set up a free onboarding or training call? We’re happy to help with that too!

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HeyOrca's Social Inbox is included on Pro plans. Not on Pro? Choose the
Social Inbox add-on to apply community management tools to your Basic plan.

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Frequently asked questions

What types of messages can I view and respond to using HeyOrca’s community management tools?

HeyOrca’s community management suite supports comments, direct messages, and mentions on Instagram and Facebook; comments and mentions on LinkedIn; and comments on TikTok.

Can I filter and sort messages with HeyOrca’s social inbox?

Yes! With HeyOrca’s Social Inbox, you can view all messages across your connected accounts or narrow it down to specific message types and platforms. You can also sort your social inbox to show messages from newest to oldest or oldest to newest, and you can filter your social inbox to see messages you’ve already resolved.

What HeyOrca plan comes with Social Inbox?

HeyOrca’s Social Inbox is included on our Pro plan. You can also add the Social Inbox add-on to your Basic plan. To compare HeyOrca pricing plans, please visit the HeyOrca pricing page.

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