How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Can HeyOrca's sentiment analysis tools help me identify potential social media crises early?
Yes, Trending Keywords can help you spot potential crises by showing terms trending within your community and whether they are positive, negative, or neutral.
Why should I invest in a brand monitoring tool for my social media?
A brand monitoring tool like HeyOrca’s Brand Monitoring Report gives you real-time insight into how people talk about your brand across social media. It helps you quickly spot positive trends, uncover issues before they escalate, and identify your most active brand advocates. For brands and marketing teams that value community-building, tracking mentions, sentiment, and comments is a vital part of reputation management.
How can HeyOrca's social listening tools improve my brand's social media?
HeyOrca’s social listening tools help you improve your social media strategy by revealing what your community cares about and how they feel about your posts. Your Brand Monitoring Report highlights what pieces of content resonate, which topics spark conversation, and where sentiment shifts. And your Competitor Analysis reveals how your performance measures up to other brands. These insights help you create better content, join meaningful conversations, tailor campaigns to audience needs, and strengthen overall brand perception.
Does HeyOrca integrate with Pinterest?
Yes, HeyOrca supports Pinterest in addition to Instagram, Facebook, LinkedIn, X (Twitter), YouTube and YouTube Shorts, Threads, TikTok, and Google Business Profile.
Does HeyOrca’s Pinterest scheduler have an approval process?
Yes, HeyOrca Basic and Pro have a built-in approval system, which means you can have clients, team members, or other stakeholders approve your Pins before they’re published to your Boards.
Why should I use a Pinterest scheduler like HeyOrca?
Using a Pinterest scheduler like HeyOrca helps you stay consistent, plan content in advance, and keep everything organized without having to post manually. It saves time with batch scheduling and makes it easier for your team and clients to review and approve Pins all in one place. HeyOrca also helps you manage your Pinterest content alongside your content for other social media platforms, so you can get a comprehensive view of your social media strategy.