How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
How much historical data does HeyOrca’s Sentiment Analysis include?
New HeyOrca users can access sentiment analysis data from the date of sign-up. Existing HeyOrca users can access Sentiment Analysis data from November 9, 2025, onward.
Can I manually change a comment or mention’s sentiment label in HeyOrca?
Yes, you can click on the label of any comment in the Brand Monitoring Report and select the correct label from the drop-down menu.
What HeyOrca plan is social listening available on?
HeyOrca’s social listening tools are included in your Pro plan. Not on HeyOrca Pro? Add social listening to your Basic plan as an add-on.
How do I share my HeyOrca reports with clients and team members?
To share a HeyOrca social media report with your clients or team members, you can download the report or use HeyOrca's Automated Reports tool to email the report to your stakeholders on the schedule of your choice.
Does the Brand Monitoring report show real-time data?
Yes, HeyOrca’s Brand Monitoring reports show real-time data.
Can the sentiment tool handle sarcasm, emojis, or slang in comments?
Yes, HeyOrca's sentiment analysis tool can detect sarcasm, emojis, and slang with accuracy; however, if the sentiment is mislabeled, you can adjust the label as you see fit.