How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.

Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Can I manage multiple YouTube channels in HeyOrca?
Yes, you can manage multiple YouTube channels in HeyOrca. Every HeyOrca calendar supports 10 social media profiles. That means you can connect 10 YouTube channels to a single calendar, or you can connect a combination of YouTube channels and other social media platforms.
How do I upload and schedule a YouTube video in HeyOrca?
To upload and schedule a YouTube video in HeyOrca, first connect your YouTube channel to HeyOrca. To upload your own thumbnail, you will also need to verify your YouTube channel via a phone number. To start your post, drag and drop your video file into your HeyOrca calendar, or press the “Create post” button. Input your post details, including video description, video title, audience settings, optional first comment, and optional thumbnail. Schedule your post or mark it as “Awaiting approval” by adjusting the “Post stage.”
Can I draft, review, and approve YouTube videos before publishing?
Yes, you can draft, review, and approve YouTube videos in HeyOrca before they’re published. In HeyOrca, there are 5 stages you can use to manage a post’s publishing status: Draft, Awaiting Approval, Approve, Revise, and Publish Now.
Can I see YouTube content alongside other social channels in my calendar?
Absolutely! When you manage social media in HeyOrca, you can see your posts across all your channels – including YouTube, Instagram, Facebook, LinkedIn, X (Twitter), Pinterest, Threads, TikTok, and Google Business Profile – on your calendar.
How do I connect my YouTube channel (Google account) to HeyOrca?
To connect your YouTube channel to HeyOrca, first verify that you are logged into the correct YouTube account. You will need to be the owner of the YouTube account you’re looking to connect. Then head to HeyOrca, navigate to your Calendar Settings, and click on “Add Account.” Then select YouTube. Follow the on-screen prompts to give HeyOrca permission to manage the account.
Does the Brand Monitoring Report show sentiment over time?
Yes, you can view the sentiment of mentions and comments over time using HeyOrca's “Sentiment Over Time” graph.