How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support hours:
Mon-Thurs: 8:30AM ET - 5:30PM ET
Friday: 8:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Will the sessions be recorded?
No. The Community-Led Marketing Summit is an in-person experience, and sessions will not be recorded. We encourage attendees to take notes, ask questions, and make the most of the opportunity to learn directly from our speakers.
What if I can no longer attend the Summit?
While all passes are non-refundable, you can transfer your pass to another person.
Passes may be transferred to another individual up to 3 days before the event, and the original pass holder must notify Natalie at natalie@heyorca.com in writing with the new attendee’s full name and email address to confirm the transfer.
In the case of illness or emergency on the day of the event, same-day transfers may be permitted at the organizer’s discretion.
I can’t afford a pass. Are there discounted options?
Yes! We are offering a limited number of bursary passes to help make the summit more accessible. If cost is a barrier, we encourage you to apply for a bursary pass.
Which tool can help me with social media posting?
HeyOrca helps teams and agencies create, schedule, approve, and publish social media posts from one place. Plan content across your favourite platforms, collaborate with your team, and keep your social calendar organized.
Does HeyOrca support Facebook posting?
Yes! Connect your Facebook Pages to HeyOrca to create, schedule, approve, and publish posts from one place. You can also collaborate with your team and track post performance.
Can you post Facebook Stories with HeyOrca?
Yes! You can schedule and publish Facebook Stories directly through HeyOrca. Facebook Stories support a single image or video. Features like stickers, polls, links, and captions aren't supported by Facebook's API.