How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.

Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
How does the application process work to become a HeyOrca Expert?
If you’re interested in becoming a HeyOrca Expert, you can fill out an application form, and a member of our team will review. If selected or not, you will receive an email with the final decision. We do new member intakes every 4 months.
How many people will be accepted into the HeyOrca Experts?
There is no set number of people we accept into the HeyOrca Expert community per term. We choose the members that we feel are a perfect match for our program.
What happens if I’m not selected to be a HeyOrca Expert?
If you’re not selected to be a HeyOrca Expert, you will receive an email regarding the decision, and we encourage you to apply again in the future.
Which HeyOrca plan supports add-ons?
Add-ons are available for HeyOrca Basic plans. You can choose from three available add-ons: Reporting, Social Listening, and Social Inbox. It’s easy to mix and match add-ons for your Basic plan – choose one, two, or all three. Pro tip: If you choose three add-ons, consider the Pro plan instead. (It will be cheaper!)
Does HeyOrca support social listening?
Yes, HeyOrca’s social listening suite helps brands and agencies monitor mentions, track community sentiment, analyze competitor performance, and discover brand advocates. If you’re using HeyOrca Pro, your plan includes our social listening tools. If you’re on a HeyOrca Basic plan, you can add social listening to your workspace as an add-on.
What is community-led marketing?
Community-led marketing (CLM) is a marketing strategy that grows your brand by creating spaces where people feel seen, valued, and connected. Instead of pushing content for clicks or conversions, it builds belonging, encourages participation, and turns members into advocates.