How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
How is community-led marketing different from social media marketing or community management?
Social media marketing focuses on distribution and metrics. Community management focuses on moderation. CLM combines both and adds strategy: it creates experiences that reflect your audience’s values, spark conversation, and build trust over time.
Do I need a big following to make community-led marketing work?
No. CLM thrives with small, engaged communities. Starting with the right people and meaningful participation leads to growth that compounds naturally.
Which channels work best for community-led marketing?
Anywhere your audience already spends time: social media, newsletters, private groups, webinars, or product touch points. The key is designing spaces for participation, not just broadcasting content.
How do I measure success in community-led marketing?
Look for movement, not vanity metrics. Repeat contributors, member-led conversations, peer-to-peer support, and unprompted sharing are the signals that community-led growth is happening.
Can community-led marketing work with AI?
Yes, but humans stay central. Use AI for repetitive tasks, analysis, or trend spotting, while humans handle relationship-building, conversation, and creating emotionally resonant content.
How many social media accounts are included in HeyOrca?
All calendars come with up to 10 social media accounts. Need more? Additional accounts are just $10 each per month.