How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.

Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support hours:
Mon-Thurs: 8:30AM ET - 5:30PM ET
Friday: 8:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Do you need to run paid ads with CLM?
No, paid ads aren’t required for CLM, but they work best when used together. CLM builds trust and demand organically, while paid ads amplify reach and accelerate results through retargeting engaged audiences, boosting high-performing community content, and staying top of mind during decision-making
Can I mix and match different HeyOrca plans?
Yes, you can add any combination of HeyOrca Free, Basic, and Pro workspaces to your account. This means you can use HeyOrca's paid plans to manage your most advanced, high-touch clients, and use HeyOrca Free plans to take care of your early-stage clients, personal brands, and passion projects.
What is the HeyOrca community?
It’s a space for social media managers to connect, learn, and feel supported through shared conversations, educational content, and events designed for the realities of the job.
Does HeyOrca integrate with Mailchimp?
Yes, HeyOrca supports a Mailchimp integration. You can connect your Mailchimp account alongside your social media platforms, including Instagram, Facebook, LinkedIn, TikTok, Pinterest, Threads, Google Business Profile, and YouTube.
Who is the HeyOrca community for?
The community is open to social media managers at any stage — in-house, agency-side, freelance, or just getting started. You don’t need to be a HeyOrca customer to join.
Can I connect to Mailchimp using HeyOrca’s Free plan?
Yes, HeyOrca’s Free plan supports two connected accounts. That means you can connect two Mailchimp accounts, or a combination of Mailchimp and another platform, such as Instagram or LinkedIn. When you connect your Mailchimp account to your HeyOrca Free plan, you’ll be able to view your email content on your calendar. To share your Mailchimp content and collect feedback, you will need a HeyOrca Basic or Pro plan.