How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
What makes HeyOrca different from other social media management tools?
We make client collaboration easy, schedule content effortlessly, build engaged communities, and every plan comes with unlimited users – keeping your team on the same page.
How does the trial work?
You can try all of our features for 14 days and publish as many posts as you want – all without adding a credit card. Once your trials ends, you will need to subscribe to a paid account to continue using HeyOrca. Send us a message at customercare@heyorca.com if you have any questions about your trial.
Do non-profits receive a discount?
Yes! Non-profits are eligible to receive 25% off monthly plans. Or, choose an annual plan and receive a combined 40% off (25% as the non-profit discount plus 15% as the annual discount.) Non-profits may be requested to provide non-profit documentation like a 501c3.
How much does each user cost in HeyOrca?
Collaboration shouldn’t cost extra! Every HeyOrca plan comes with unlimited users.
I have __ number of clients. How many HeyOrca workspaces do I need?
Most users have 1 workspace per client that they manage. While you can schedule content for multiple clients in one workspace, note that your clients may be able to see each others’ content. If you need help figuring out how many workspaces you will need, please reach out to support@heyorca.com.
Can I upgrade or downgrade my plan at any time?
Yes, and there’s no penalty. You can add or remove workspaces at any time. Reach out to support@heyorca.com to upgrade or downgrade your account.