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Frequently Asked Questions

What is the "Make the Switch" offer?

The “Make the Switch” offer gives eligible Sprout Social and Hootsuite customers up to 6 months of free access to HeyOrca so they don’t have to pay for two social media management tools at the same time while transitioning platforms.

How long is the free access period?

Your free access period matches the amount of time remaining on your current contract, up to a maximum of 6 months.

Examples:

  • 2 months left on your contract = 2 months free
  • 5 months left = 5 months free
  • 8+ months left = 6 months free

Are there user limits or workspace limits during the free period?

No. HeyOrca includes unlimited users on all paid plans, and there are no workspace limits during your free access period.

Once your free period ends, you’ll continue with a paid HeyOrca plan for the same number of months you received for free, with at least the same number of workspaces and their associated pricing tiers.

Can I change my plan after the free period?

Your agreement is locked to the number of workspaces and plan tier you choose during the free access period. For example, if you use 10 Pro workspaces during your free period, your paid plan will continue with 10 Pro workspaces for the same agreed term.

You can increase your plan or add workspaces at any time during the agreement. However, you can’t reduce your plan or downgrade your workspace count until your agreement term has fully ended. Once the term is complete, you’ll be able to adjust your plan freely.

How do I see if I'm eligible?

Book a demo with HeyOrca and mention the “Make the Switch” offer.

Our team will review:

  • Your current platform
  • Your contract status
  • Remaining contract length
  • Your team’s needs

From there, we’ll confirm your eligibility and next steps.

What's the difference between community-led growth and community-led marketing?

Community-led marketing (CLM) is different from community-led growth (CLG) because CLM focuses specifically on how marketing teams use community to grow brand awareness, engagement, and advocacy through channels like social media, newsletters, events, creators, and online groups. CLG is the broader business strategy focused on how community supports overall company growth through customer retention, referrals, product adoption, and loyalty.

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