How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.

Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support hours:
Mon-Thurs: 8:30AM ET - 5:30PM ET
Friday: 8:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
What is the "Make the Switch" offer?
The “Make the Switch” offer gives eligible Sprout Social and Hootsuite customers up to 6 months of free access to HeyOrca so they don’t have to pay for two social media management tools at the same time while transitioning platforms.
How long is the free access period?
Your free access period matches the amount of time remaining on your current contract, up to a maximum of 6 months.
Examples:
- 2 months left on your contract = 2 months free
- 5 months left = 5 months free
- 8+ months left = 6 months free
Are there user limits or workspace limits during the free period?
No. HeyOrca includes unlimited users on all paid plans, and there are no workspace limits during your free access period.
Once your free period ends, you’ll continue with a paid HeyOrca plan for the same number of months you received for free, with at least the same number of workspaces and their associated pricing tiers.
Can I change my plan after the free period?
Your agreement is locked to the number of workspaces and plan tier you choose during the free access period. For example, if you use 10 Pro workspaces during your free period, your paid plan will continue with 10 Pro workspaces for the same agreed term.
You can increase your plan or add workspaces at any time during the agreement. However, you can’t reduce your plan or downgrade your workspace count until your agreement term has fully ended. Once the term is complete, you’ll be able to adjust your plan freely.
How do I see if I'm eligible?
Book a demo with HeyOrca and mention the “Make the Switch” offer.
Our team will review:
- Your current platform
- Your contract status
- Remaining contract length
- Your team’s needs
From there, we’ll confirm your eligibility and next steps.
What's the difference between community-led growth and community-led marketing?
Community-led marketing (CLM) is different from community-led growth (CLG) because CLM focuses specifically on how marketing teams use community to grow brand awareness, engagement, and advocacy through channels like social media, newsletters, events, creators, and online groups. CLG is the broader business strategy focused on how community supports overall company growth through customer retention, referrals, product adoption, and loyalty.