How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support hours:
Mon-Thurs: 8:30AM ET - 5:30PM ET
Friday: 8:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
How do I see if I'm eligible?
Book a demo with HeyOrca and mention the “Make the Switch” offer.
Our team will review:
- Your current platform
- Your contract status
- Remaining contract length
- Your team’s needs
From there, we’ll confirm your eligibility and next steps.
What's the difference between community-led growth and community-led marketing?
Community-led marketing (CLM) is different from community-led growth (CLG) because CLM focuses specifically on how marketing teams use community to grow brand awareness, engagement, and advocacy through channels like social media, newsletters, events, creators, and online groups. CLG is the broader business strategy focused on how community supports overall company growth through customer retention, referrals, product adoption, and loyalty.
When I use HeyOrca’s AI caption generator and other AI tools, is my data safe?
Yes, HeyOrca's Oscar AI is secure. The content you share with Oscar is used to generate your response and may be used to deliver personalized features to you in the future. It is never used to train AI models or shared outside of HeyOrca.
Can HeyOrca’s AI tool edit, reschedule, or publish posts without my approval?
No, Oscar will never alter your content without your approval or instruction.
Can I turn HeyOrca’s AI tools off?
Yes, you can turn HeyOrca's AI tools off. To manage Oscar and AI permissions for your HeyOrca account or workspace, check out the how-to guide.
Which HeyOrca plans come with AI tools?
HeyOrca's AI tools, including Oscar, are available on Basic and Pro plans. You can test HeyOrca's AI tools free for 14 days by starting a free trial.